System Maintenance & Continuous Improvement
This offering is for teams who have solid platforms in place but lack a reliable, proactive support model. Instead of constantly reacting to issues or one-off requests, we design a continuous improvement loop for your analytics stack (Tableau, Power BI, Sigma), Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud), and data platforms (Snowflake, Data Cloud, integrations). I help you connect with the right blend of advisory, admin, and development support so your technology keeps evolving with the business. The goal is simple: keep things stable, then continuously make them better.
System Maintenance & Continuous Improvement can be structured as a recurring engagement or targeted support block:
- 1. Current Support Model Assessment
- Understand how support currently works: who handles issues, enhancements, and backlog grooming.
- Review open items, recurring incidents, and “someday” requests that never seem to move.
- Evaluate release cadence, documentation practices, and deployment processes.
- 2. Support Framework Design
- Define clear lanes: break/fix vs. enhancements vs. strategic improvements.
- Establish simple intake and prioritization workflows for new requests.
- Recommend or help implement lightweight DevOps practices (sandboxes, testing, release schedule).
- 3. Building the Right Support Team
- Identify capability gaps across admins, analysts, developers, and architects.
- Either:
- Engage directly to handle a defined support backlog and roadmap, or
- Help you connect to and evaluate the right partner team for ongoing maintenance.
- Define roles and responsibilities so your team knows who owns what.
- 4. Continuous Improvement Loop
- Implement a recurring review cadence (monthly/quarterly) to assess performance, backlog, and new opportunities.
- Prioritize small, high-impact improvements: better dashboards, streamlined workflows, automation of manual tasks, improved data quality, etc.
- Track and communicate wins back to the business to reinforce adoption and funding.
If you’re ready to move from “just keeping the lights on” to truly improving your systems over time, reach out through one of the communication channels on my Contact page and mention “Continuous Improvement Support.”